General conditions

General Policy - Customs - Taxes - Lost parcels - Shipping

(1) - Customs duties or local taxes shall be borne exclusively by the customer.
- If the package is detained at customs in your country, you must contact them yourself to collect your package.
- On delivery, in case of absence, a notice of passage will be left at your residence. You will then have to follow the instructions of this notice to recover your package. After the indicated time, the parcel will be returned to the sender. In this case, shipping costs will be charged.
In addition, the shipping costs for the return of the parcel to you will also be at your expense.
(2) - If you choose the following method of transport: «Small Package Airplane WITHOUT number
and the parcel is lost, Canada Post will not refund the parcel. So no insurance. The delivery time is around 6 to 15 working days.
See the link for the Canada Post delivery service:
https://www.canadapost.ca/web/fr/pages/parcelscon/default.page
(3) - However, if you choose the following method: "Small Airplane Package WITH number
and the parcel is lost, the Canada Post survey will begin after 45 business days from the date of delivery. Canada Post will inform us of their decision to repay or not to repay after the investigation. If refund, it will cover the total amount of your purchase.
(4) - Once the parcel is in the hands of Canada Post, we will send you a
email notification, including some information about your order, including the tracking number of the package (if available) and an approximate date of arrival of your package.
(5) - We do not grant discounts on merchandise on sale on our site or in shop.
(6) - A credit can be used online only.

EXCHANGE POLICY
(1) - Possibility of exchange for certain articles only.
(Clothing, accessories, shoes should not be worn or washed).
No exchange and / or refund on all designer's creations: clothing,
accessories and jewelry. During an exchange, you must take one or more articles for the same
value, otherwise a credit will be applicable for a next purchase on X20.com, X20-Rio.com and Boots4all.com The credit does not apply on freight charges.
(2) - No exchange and / or refund on the following items: leather jackets,
underwear, swimwear, stockings, tights, leggings, baby pajamas, posters, cds, vinyls, stickers, macaroons, shoelaces, earrings, piercing jewelry, hair dye, hats, caps, shoe dye, shoe wax and other accessories.
All the products offered on sale: shoes, clothes, accessories, etc ....

EXCHANGE PROCEDURE
(1) - If the items ordered do not satisfy you, you must send us your request within 15 days of receiving your order and specify:
(a) Name, mailing address and e-mail address;
(b) The date of the order and the date of receipt of the goods;
(c) The list of items requested in exchange and / or reimbursement;
d) The reason for your request.
(2) - The return must have been previously authorized by us.
(Our shops do not accept the return of unauthorized parcels. Wait for our instructions before returning a parcel).
(3) - Articles which demonstrate obvious signs of use may not be exchanged or
refunded.
(4) - We reserve the right to accept or refuse returned items for the reasons specified in our exchange and / or refund policy.
(5) - If the request is accepted, we will ship the new merchandise within 14 days of receipt of your items.
(6) - The customer is responsible for the exchange shipping costs (return and sending of the parcel), unless prior agreement with Choc-An Inc.
(7) - If you decide to pay the shipping costs with Paypal for the return of the items to be exchanged, a fee of 2.9% of the total amount + $ 0.55 is applicable for Canada and the United States. For international orders, an additional charge of 3.9% of the total amount + $ 0.55 applies.
(8) - For the UNITED STATES and OVERSEAS, you must indicate: "return of goods" on the Customs declaration. Otherwise, Choc-An Inc. will have to pay customs fees and these customs fees will be claimed and deducted on refund.

 

REIMBURSEMENT PROCEDURE
If you would like a refund instead of an exchange, we will credit your account for the total amount minus freight charges and Paypal charges, once the merchandise is received at our warehouse. If you have received our free shipping plan in Canada, an additional $ 15 fee will be retained by us.


IMPORTANT:
(1) - Delivery charges are non-refundable;
(2) - Upon acceptance of the claim for reimbursement, the parcel shall be
delivered within 21 working days;
(3) - If the arrival of the parcel exceeds 21 working days, the refund request will be canceled;
(4) - The customer is responsible for the return shipping costs of the package;
(5) - In the case of a refund with Paypal, additional fees of 2.9% of the total amount + $ 0.55 are applicable for Canada and the United States. For international orders, an additional charge of 3.9% of the total amount + $ 0.55 applies.
 
(6) - For the UNITED STATES and OVERSEAS, you must indicate: "return of goods" on the Customs declaration. Otherwise, Choc-An Inc. will have to pay customs fees and these customs fees will be claimed and deducted on refund.